How to choose a home care agency in Austin
The questions worth asking before you sign anything, and how to tell a good answer from a vague one.
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- Austin
- Round Rock
- Cedar Park
- Georgetown
- Lakeway
- + 5 more areas
Ask for the license number
In Texas, a home care agency must hold a Home and Community Support Services Agency (HCSSA) license from Texas HHSC. Ours is #024960. An agency that hesitates to give you theirs is telling you something.
Employees or contractors?
Ask whether caregivers are employees who are insured, background-checked and supervised by the agency, or independent contractors you would effectively be managing yourself. The answer changes who is responsible when something goes wrong.
How are caregivers matched, and what if one calls in sick?
A good agency matches on needs and personality, not just the open slot, and has an office team that finds cover rather than leaving you to. Ask how fast a human answers the phone at 9 pm on a Sunday. Our office answers around the clock.
Who supervises the care?
Ask who checks in, how often, and what happens when needs change. A care plan should be revisited as the weeks go by, not filed away.
Pricing in writing, no surprises
Ask for a written quote for your actual schedule, the minimum visit length, and whether you can change or stop hours without penalty. If the answer isn't in writing, it isn't an answer.
Ask us these questions
We'd rather you ask than guess. Call (512) 430-4354 or request a call back and put every one of these to us at a complimentary in-home consultation.