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How to choose a home care agency in Austin

The questions worth asking before you sign anything, and how to tell a good answer from a vague one.

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  • Austin
  • Round Rock
  • Cedar Park
  • Georgetown
  • Lakeway
  • + 5 more areas

Ask for the license number

In Texas, a home care agency must hold a Home and Community Support Services Agency (HCSSA) license from Texas HHSC. Ours is #024960. An agency that hesitates to give you theirs is telling you something.

Employees or contractors?

Ask whether caregivers are employees who are insured, background-checked and supervised by the agency, or independent contractors you would effectively be managing yourself. The answer changes who is responsible when something goes wrong.

How are caregivers matched, and what if one calls in sick?

A good agency matches on needs and personality, not just the open slot, and has an office team that finds cover rather than leaving you to. Ask how fast a human answers the phone at 9 pm on a Sunday. Our office answers around the clock.

Who supervises the care?

Ask who checks in, how often, and what happens when needs change. A care plan should be revisited as the weeks go by, not filed away.

Pricing in writing, no surprises

Ask for a written quote for your actual schedule, the minimum visit length, and whether you can change or stop hours without penalty. If the answer isn't in writing, it isn't an answer.

Ask us these questions

We'd rather you ask than guess. Call (512) 430-4354 or request a call back and put every one of these to us at a complimentary in-home consultation.

Questions people ask

How does home care work?
It starts with a conversation. You call (512) 430-4354 or reach out online, and we schedule a complimentary in-home consultation anywhere in the Austin area — from Round Rock and Georgetown down to Buda and Kyle. Together we build a care plan around your family's routines: which days, which hours, which tasks. We then match a trained, background-checked caregiver to your loved one's needs and personality, and our office handles scheduling, supervision and backup coverage. The plan isn't fixed — hours can go up or down as needs change. Start with a complimentary consultation.
Who provides home care, and what does a caregiver do?
Professional caregivers — trained, background-checked and supervised by the agency's office team. A caregiver's day is shaped by the care plan: help with bathing, dressing and grooming; preparing meals; light housekeeping; medication reminders; driving to appointments and errands; and genuine companionship — conversation, walks, cards, a shared cup of coffee. What a non-medical caregiver doesn't do is nursing: no injections, wound care or clinical procedures. At ABS Austin we match caregivers to clients by needs and personality, not just availability, because the relationship is most of the job. Meet us at a complimentary consultation.
What home care services are available?
Non-medical home care covers the everyday things that keep life at home working: personal care (bathing, dressing, grooming, toileting and transfers), meal planning and preparation, light housekeeping and laundry, medication reminders, errands and transportation to appointments, companionship and engagement, support for people living with dementia, respite for family caregivers, and overnight or around-the-clock schedules. ABS Austin serves Austin, Round Rock, Cedar Park, Georgetown, Lakeway, Pflugerville, Leander, West Lake Hills, Buda and Kyle. Every plan is custom — tell us what your family needs.
What is the difference between home care and home health?
They sound alike but are different services. Home health is medical: skilled nursing and therapy, ordered by a doctor, usually short-term after an illness, surgery or hospital stay — and often covered by Medicare for homebound people who need intermittent skilled care. Home care — what ABS Austin provides — is non-medical: ongoing help with bathing, dressing, meals, housekeeping, errands and companionship, scheduled by the hour and typically paid privately. Many families use both at once: a nurse visits twice a week while a caregiver covers daily living every day. Learn what non-medical home care includes.
What are the different types of home care?
Within non-medical home care: companion care (conversation, meals, errands, light housekeeping), personal care (hands-on help with bathing, dressing, toileting and mobility), support for people living with dementia, respite care that gives family caregivers a break, overnight care, and 24-hour schedules. Separately, there are medical services delivered at home — home health (skilled nursing and therapy ordered by a doctor) and hospice (comfort care for terminal illness) — which run under different licenses with different teams. ABS Austin provides the non-medical kinds, in whatever mix your care plan calls for. See our services.
When is it time to consider home care for a parent?
There's rarely one dramatic moment — it's usually a pattern. Watch for missed meals, unopened mail and unpaid bills, a fall or near-falls, confusion about the medication schedule, a home that's no longer kept up, giving up driving, or pulling back from friends and activities. Another sign is in the mirror: you or a sibling are exhausted from filling the gaps. Non-medical home care can start small — a few hours a week for meals, errands and companionship — and grow as needs change. If this sounds familiar, request a complimentary in-home consultation in Austin or call (512) 430-4354.
Call (512) 430-4354